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Policy · Return & Exchange
Return & Exchange Policy
At Fresho Foods, customer satisfaction is our priority. Please review our return and exchange guidelines below.
10 Days
Return & Exchange Window
4–6 Days
Replacement Dispatch Time
5 Days
Refund Processing Time
Exchange Policy
Received a Damaged or Wrong Item?
If you receive a product that is damaged, defective, or incorrect, you may request an exchange within 10 days of receiving your order. Any exchange request made after 10 days will not be accepted.
Exchange Guidelines
- Product must be in original, unopened, and unused condition.
- Original packaging must be intact and undamaged.
- Keep your invoice or proof of purchase for verification.
- Contact our customer support team before sending any product back.
Exchange Timeline
Once the returned product is received and approved by our quality inspection team, the replacement product will be dispatched within 4–6 working days, subject to stock availability.
Return Policy
10-Day Return Window
We have a 10-day return policy, which means you have 10 days after receiving your order to request a return.
Returns Accepted If
- You received the wrong product.
- The product arrived damaged or defective.
- The product has quality issues upon delivery.
Return Guidelines
- Product must be returned in original, sealed packaging.
- Include the original invoice or proof of purchase.
- Contact our customer support team before returning.
- Refund is processed via Bank Transfer within 5 working days after approval.
Food Safety Notice
For food safety and hygiene reasons, we cannot accept returns or exchanges for products that have been opened, partially consumed, or improperly stored after delivery. Please note that delivery charges are non-refundable.
Important
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery. If you receive a damaged, defective, expired, or incorrect product, contact us as soon as possible with clear photos of the product and packaging so we can resolve the issue promptly.
1 Inspect on delivery
→
2 Contact support
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3 Share photos
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4 Issue resolved
Please Note
Important Notes
- Refunds and exchanges are subject to product inspection and approval by our quality assurance team.
- Fresho Foods reserves the right to refuse any return or exchange request that does not meet the above conditions.
Need to Start a Return or Exchange?
Contact our customer support team before sending anything back — we'll guide you through the process.
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